Refund & Return Policy
Our clear and transparent refund and return policy ensures you are fully protected when purchasing from Massive Quantum Containers.
7-Day Return Window
We offer a 7-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return the unit for a full refund, subject to the conditions outlined below.
- Returns must be initiated within 7 calendar days.
- The unit must be in the same condition as delivered.
- Return shipping costs are the responsibility of the buyer.
- A full refund will be issued upon inspection and approval.
Conditions for Return
To be eligible for a return, the following conditions must be met:
- The unit must be unused and in original condition.
- All original documentation and accessories must be included.
- The unit must be returned in its original packaging or suitable alternative.
- Custom modifications may affect eligibility – please contact us to discuss.
Returns that do not meet these conditions may be subject to a restocking fee or rejection.
How to Initiate a Return
Contact Our Team
Email or call us within the 7-day window with your order number and reason for return.
Receive Return Authorization
We will provide you with a Return Authorization (RA) number and return shipping instructions.
Ship the Unit Back
Pack the unit securely and ship it to our facility using a trackable shipping method.
Inspection & Refund
Our team inspects the unit within 5 business days. If approved, we issue a full refund to your original payment method.
Exclusions & Special Cases
Non-Returnable Items
- Custom-modified units (unless agreed in writing)
- Units damaged after delivery (through misuse or neglect)
- Clearance or “as-is” sale items
- Units that have been used or installed
Refund Processing
- Refunds are processed within 5-10 business days of inspection approval.
- Refunds are issued to the original payment method used at checkout.
- Shipping costs (original and return) are non-refundable.
- Any restocking fees (if applicable) will be deducted from the refund amount.
Damaged or Defective Units
If your unit arrives damaged or defective, please contact us immediately. We will arrange for a replacement, repair, or full refund at no additional cost to you. This is covered under our Purchase Guarantee.
For all return-related queries, reach out to our team at +27 078 257 7100 or info@massivequantum.co.za.
Need help with a return?
Our team is ready to assist you with any questions about refunds, returns, or exchanges.
