Service Guarantee
We stand behind every product we sell with comprehensive after-sales support, maintenance plans, and a dedicated service team ready to assist you.
Our Service Commitment
At Massive Quantum Containers, our relationship with you doesn’t end at delivery. We are committed to providing exceptional after-sales service and technical support to ensure your container, trailer, or equipment continues to perform at its best.
- Dedicated service team available 7 days a week
- Technical support for all product categories
- Genuine spare parts available
- Maintenance and service contracts
Service Response Times
We understand that downtime can be costly. Our service team is structured to respond quickly to your needs.
- Emergency support: Same-day response (during business hours)
- Standard service calls: Within 48 hours
- Telephone support: Immediate during office hours
- Email support: Responded to within 24 hours
Service & Maintenance Plans
Basic Service Plan
- Annual structural inspection
- Door seal and locking mechanism check
- Coating condition assessment
- Minor adjustments and lubrication
- Service report and recommendations
Premium Service Plan
- All Basic Plan features
- Bi-annual full inspection
- Electrical system testing (for office/refrigerated units)
- Refrigeration performance check (for reefer units)
- Priority service call response
- 10% discount on spare parts
How Our Service Works
Contact Our Team
Reach out via phone, email, or our contact form with your service request.
Diagnosis & Quotation
Our technical team will diagnose the issue and provide a clear quote for any required work.
Service or Repair
We dispatch a technician or arrange for the unit to be brought to our facility for service.
Quality Check
After service, we conduct a final inspection to ensure everything is functioning correctly.
Follow-up
We follow up to confirm your satisfaction and offer ongoing support.
Genuine Spare Parts
We stock a wide range of genuine spare parts for all product categories, including:
If you need a part not listed, we can source it through our network of 200+ suppliers.
Service Coverage
On-site Service
- Major cities: Cape Town, Johannesburg, Durban, Pretoria, Gqeberha
- Regional towns within 200km of our Gauteng base
- Remote areas: we coordinate with local technicians
In-facility Service
- Full service and repairs at our 10,000 m² facility
- Container modifications and upgrades
- Refurbishment and recoating services
We offer pick-up and delivery services for in-facility work.
Extended Warranty & Service Contracts
We offer extended warranty and service contracts for added peace of mind. These can be tailored to your specific needs and product type.
- 12-month extension: Covers structural defects and major components.
- 24-month extension: Comprehensive coverage including electrical and refrigeration systems.
- Service contracts: Regular maintenance schedules customised to your usage.
Contact our team for a personalised quote.
Comprehensive customer protection
Explore our other guarantees and policies.
Need service or support?
Our service team is ready to assist you. Contact us for prompt, professional support.